PRFlix

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Cookie Policy

Which cookies we set, what each one does, and how to turn off the ones that are not essential.

01What cookies are

Cookies are small text files a site stores on your device. We also use similar technologies (localStorage, sessionStorage, and pixels in emails) and we refer to all of them as “cookies” here.

This policy sits alongside our Privacy Policy, which explains how we handle personal information more generally.

02The cookies we use

We keep this deliberately short. Nothing outside the essential group loads until you press Accept on the cookie banner.

CookieProviderPurposeTypeExpiry
prflix_tokenPRFlix (first-party)Keeps you signed in to the client portal. httpOnly, so it cannot be read by scripts.Essential24 hours
Chatwoot cookiesChatwoot, self-hosted (support.medimil.com)Runs the live-chat widget and keeps your chat session and history together across pages.FunctionalSession to 1 year
Trustpilot cookiesTrustpilot (widget.trustpilot.com)Loads the review widget in our footer and remembers widget state.FunctionalSession to 1 year
Stripe cookiesStripe (stripe.com)Processes payments and detects fraudulent activity during checkout.EssentialSession to 1 year
_ga, _ga_KRWKXTCN6NGoogle Analytics (googletagmanager.com)Counts visits and which pages get read, under a randomly generated ID. Never used for advertising.Analytics2 years
_fbp, _fbcMeta Pixel (connect.facebook.net)Measures which ads and pages lead to enquiries, and lets us show ads to people who visited the site. _fbc is only set if you arrived from a Meta ad.Advertising90 days

Third-party names and lifetimes are set by those providers and can change without notice. Expiry ranges above reflect what they document at the time of writing.

03Why we group them that way

  • Essential: needed for the site to work at all: signing you in, keeping your session, taking payment securely, and blocking fraud. These cannot be switched off without breaking the service.
  • Functional: power features you asked for, like live chat and the review widget. Blocking them means those features stop working, but the rest of the site is fine.
  • Analytics: Google Analytics, and only on the public prflix.co site. It never loads until you press Accept on the cookie banner, so no analytics cookie exists before then, and rejecting or ignoring the banner leaves it switched off. It is never loaded in the client portal.
  • Advertising: the Meta Pixel, and only on the public prflix.co site. It measures which ads bring people here and lets us show Meta ads to past visitors. It is gated exactly like analytics — nothing loads and no _fbp cookie exists until you press Accept, and it is never loaded in the client portal. We ask Google Analytics not to use its advertising features, so GA itself builds no ad audiences from your visit.

04How to control cookies

  • Analytics and advertising: use the “Cookie settings” link in the footer of any page. It reopens the banner so you can change your mind, and withdrawing deletes the analytics and advertising cookies already set. Withdrawing is as easy as accepting, and costs you nothing on the site.
  • Browser settings: every major browser lets you block or delete cookies, either for all sites or per site. Look under Privacy or Site settings.
  • Blocking essential cookies will stop you signing in to the portal and stop checkout from completing.
  • Third-party controls: Trustpilot and Stripe publish their own cookie and privacy notices, and you can opt out through them directly. Live chat runs on our own self-hosted Chatwoot instance, so those cookies are under our control — clear them in your browser to end the chat session.
  • Do Not Track and Global Privacy Control: we do not currently respond to DNT headers, as there is no agreed standard. We do honour GPC: if your browser sends that signal we treat analytics as refused, so nothing loads and we do not show you the banner at all. You can still turn analytics on deliberately through Cookie settings if you want to.

Email tracking: our service emails may include a pixel telling us whether the message was opened, so we know whether delivery notices reach you. Blocking remote images in your email client stops this.

05Changes & contact

We will update this page when the cookies we use change, and revise the “last updated” date above. Questions about cookies? Email hello@prflix.co.